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Store Policies

Pickup and Shipping

  1. We offer free domestic and international shipping with insurance coverage. So go ahead and shop without any worries!
  2. International custom duties and taxes will be care of the Client.
  3. We only ship with the most secure and renowned carriers. Your jewelry will be fully insured until it is delivered to you. Signature is required upon receipt so please make sure someone is available to sign for your package. We only ship to confirmed addresses. We will communicate with you regarding the status of your order every step of the way.
  4. Orders may also be viewed and picked up from our private showroom located at 17/f 6750 Building, Ayala Avenue, Makati City. Appointment and item availability will be confirmed prior to your visit.
  5. All orders will come in beautifully packaged jewelry boxes.

 

Exchange, Repair and Return Policy

  1. We will gladly repair for free any merchandise purchased within a 30-day warranty period, after a thorough process of inspection.
  2. Products deemed to have been modified by a third party, lost, damaged or abused will not be covered under the free repair warranty.
  3. Damaged, tampered, and lost solitaire diamonds will not be covered under the free repair warranty.
  4. Once the 30-day warranty period has lapsed, we will gladly repair items for a small fee, subject to your approval prior to proceeding with the repair. 
  5. We offer free cleaning and repolishing for all pieces purchased from us.

 

Returns

  1. Returns are allowed within 7 days and in the form of store credit.
  2. You may exchange the item with another piece of greater or same value.

 

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